For internal teams
Admin panel
The complete back-office for operations
The back-office for our teams: intake, dispatch, assignment to couriers, call monitoring, cash collection, treasury, people management and company settings.
101 features · 22 sections
Dashboard and supervision
Changelog
Follow, from the dashboard, what is new and what has changed on the platform.
Access by role
See at a glance which functions are open to each type of account.
Searching and browsing parcels
Global delivery list
Browse every parcel in the company, with the total count shown in real time.
Multi-criteria filters
Narrow the list by progress, status, wilaya, courier, subcontractor or delivery type (home / stop desk).
Quick search
Find a parcel instantly by its tracking number or the customer’s phone.
Excel export
Download the filtered parcel selection as an Excel file in one click.
Delay indicator
Spot at a glance, through a colour code, the parcels whose last action is too old.
Pinned parcels
Set aside parcels to watch and find them again in a dedicated list.
Parcel record: history and edits
Full parcel journey
See a parcel’s entire history step by step, with the agent, the office and the time of each action.
Editing the parcel
Correct the recipient, the phone numbers, the address, the commune or stop desk point, the delivery type, the amount or the nature (normal / exchange).
Internal notes
Add remarks to the parcel history, with ready-made quick notes.
WhatsApp message to the customer
Send the customer a pre-filled tracking message in one click.
Pin with a comment
Mark an important parcel with a comment to keep it under watch.
Follow-up status
Record how a case is progressing using predefined follow-up labels.
Handling parcels at the scanner
Confirmation on intake
Confirm parcels one by one at the scanner, with an audible success or error signal.
Parcels expected by the office
See live the parcels heading to the office (to deliver or being returned) and spot the ones lingering for more than three days.
Dispatch to the shuttle
Put parcels into circulation towards their destination wilaya, with a safeguard that rejects parcels from another wilaya.
Weight update
Record excess weight at the scan and immediately see the old and the new billed amount.
Bulk handling by Excel
Handle hundreds of parcels at once by importing a simple file of tracking numbers.
Live log and counters
Follow how many parcels were handled successfully or in error, and export each list separately.
Assignment to couriers and subcontractors
Assign to a courier
Assign parcels to a courier by picking them, then scanning their parcels.
Transfer between couriers
Reassign already-assigned parcels to another courier.
Send to subcontractors
Hand parcels over to a partner subcontracting company with a simple scan.
Detach from a courier
Remove a parcel from a courier after a verification preview (courier, parcel count, latest actions) before confirming.
Automatic exchange return
Automatically create the return parcel for an exchange delivered at a subcontractor.
Parcel centre and team steering
Parcel centre
Supervise every parcel in circulation whose money has not been recovered yet, across all offices.
Advanced steering filters
Target parcels by progress, status, delivery type, mode (our offices or subcontracting), wilaya or action date (yesterday, last three days…).
Distributing follow-up
Hand parcels to a follow-up agent so they take charge of them, or take them back.
Agent follow-up load
See how many parcels each agent currently has in follow-up.
Follow-up log
Open the detailed log of all follow-up activity.
Merchant lists, returns and printing
Parcels to collect
List, merchant by merchant, the returned parcels to hand back to each of them.
Returned parcels
Review a merchant’s returns for a given date and print a return sheet for them to sign.
Printing labels
Generate and print parcel labels in several formats (10×10, 10×13, A4), one at a time or in bulk.
Courier sheet and outgoing sheet
Produce a courier’s round sheet as well as the sheet of the parcels that left today.
Multiple selection
Tick several parcels to print them or act on them in a single operation.
Deleting parcels
Remove parcels from a list when needed, with a confirmation first.
Preparing and shipping parcels
Ready to ship
Group by merchant the parcels ready to leave the departure office and launch their shipping in one click, with quick merchant search.
Dispatch sheet
Produce and print the day’s dispatch sheets, separating parcels to deliver (sorted by destination wilaya) from parcels to return (sorted by office), with destination selection and a date filter.
Return to the merchant
Scan the parcels to give back to a merchant, to trace each handover precisely.
Return from subcontracting
Bring a parcel entrusted to a partner carrier back to the office with a simple scan of its tracking code.
Pickups and courier rounds
Pickup requests
Receive pickup requests from shops with their Google Maps location, vehicle type, commune and parcel count, then follow their progress.
Handling pickups
Mark each pickup request as “contacted” then “done” to steer collections in real time.
Courier sheet
Build a courier’s round, then confirm in a single move that all their parcels have left for delivery.
Printing rounds
Print the day’s outgoing sheet or a courier’s overall sheet for a paper trail of their round.
Following parcels in progress
Follow-up board
See every parcel in progress grouped by day and by status, to spot at a glance what is left to handle.
Views by management mode
Switch between all parcels, those handled by subcontracting, or those handled internally, as needed.
Detail by status
Open the precise list of parcels behind each status and each date, to act on them directly.
Alert on ageing parcels
Highlight and group separately the parcels left too long without action, so nothing is forgotten.
My follow-ups
Find the parcels entrusted to an agent, record a follow-up status, then close the case once handled.
Status labels
Qualify a followed parcel quickly using predefined labels and a short comment.
Monitoring courier calls
Call log
Group by courier and by parcel every call and SMS made to customers, to check that follow-ups really happen.
Detail of each call
Review the direction, the outcome and the duration of each call, with a summary day by day and courier by courier.
Clock tampering detection
Automatically spot couriers who change the time on their phone, thanks to the clock drift flagged in red.
Claims and change requests
Merchant claims
Handle the claims sent by merchants: take them over, then mark them processed or refused with a written answer.
Answer and handling time
Add an answer comment, follow the time elapsed since the request, and review the full history of the parcel concerned.
Internal tickets
Open, between teams, claim tickets or change requests attached to a specific parcel.
Bilingual reason catalogue
Manage a list of predefined problems and requests, in French and Arabic, to create tickets faster.
Ticket discussion thread
Exchange comments on each ticket and see who has already read it.
Statistics and performance
Deliveries by office
Measure, over a period, the parcels delivered (home or stop desk) and shipped (internally or by subcontracting) for each office.
Delivery rate by wilaya
Compare delivery success rates wilaya by wilaya, overall, at home and at stop desk.
Merchant ranking
Rank merchants by their delivery rate (overall, 30-day, home, stop desk) and identify the best profiles.
Parcels received and delivered
Follow the volumes of parcels received and delivered, by departure office or by destination wilaya.
Excess weight tracking
Identify overweight parcels and the total amount billed for them.
Technical supervision and logs
Partner synchronisation
Follow the synchronisation cycles with partner carriers, their duration and the number of parcels updated, account by account.
Errors and failed sends
Detect synchronisation errors and failed sends to subcontracting, with their impact quantified in parcels affected.
API quota overruns
Spot the merchants who exceed the API call limits and end up temporarily blocked.
Scheduled tasks
Check the state of automatic tasks and get alerted as soon as one falls behind.
API performance
Measure API response times endpoint by endpoint, to spot and fix the slowest ones.
Telegram notifications
See which merchants receive their delivery notifications on Telegram, and for which statuses.
Merchant connections
Know which merchants are active on their dashboard during the day.
Log purge
Clean up old logs beyond the retention period to keep the system tidy.
Managing people and accounts
Courier directory
Find all your couriers with their staff number, contact details, vehicle category and rate, and open each one’s detailed record.
Adding and tracking couriers
Register a new courier and keep track of the creation and update date of each account.
Merchant directory
Review the list of all your merchants with their code, their wilaya and the office they report to.
Staff accounts
Manage your internal staff accounts by role (agents, cashiers, managers) and filter them by function.
Blocking and unblocking
Suspend or reactivate a merchant or user account in one click, with a confirmation before it applies.
Transfer and reassignment
Transfer a merchant or attach a staff member to another office without recreating the account.
Search and filters
Find a person instantly by name and refine each list by wilaya, office or role.
Cash collection from couriers
Collecting from a courier
Select a courier and collect in a single operation all of their delivered parcels, with an amount preview before confirming.
Collection history
Review collections over any period, with the total number of parcels and the total amount collected.
Detail of a collection
Open a collection’s detail to see every parcel included, its courier rate, and go back to the parcel’s full history.
Merchant payouts and refunds
Merchant payout tracking
See every payout made to merchants over a period, filter by merchant and get the totals (number of payouts, of parcels, and amount).
Processing payout requests
Move each payout request through its stages (pending, in preparation, ready) straight from the list.
Refund tracking
Follow refunds by period and by status, with the running total and a one-click Excel export.
Treasury and cash desks
Cash ledger
Review the general ledger of each cash desk (collections, payouts, expenses, transfers, cash in) over a period, with the up-to-date balance.
Treasury transfer
Move money from one cash desk to another to balance them and track internal movements.
Consolidated balances
Follow treasury balances by staff member, by courier, by office and by wilaya, with an overall balance and an alert on accounts not updated for too long.
Customer relations and communication
Shop pre-registrations
Handle the sign-up requests received from your public website, mark them as processed and find each prospect by phone number.
Contact messages
Receive and manage the messages sent through the public contact form, with a to-handle / contacted follow-up.
Announcements to merchants
Publish announcements with text and image, broadcast instantly to all your merchants, and edit them at any time.
Configuration and settings
Platform settings
Turn functions on or off and adjust the settings (hours, days, values) grouped by category, saved immediately.
Payout request window
Define the days and hours during which your merchants may file a payout request.
Claim reasons
Customise the list of claim reasons offered to merchants.
Courier mobile app
Offline mode
The app works with or without a connection: actions taken off-network sync automatically as soon as the internet is back.
Photo proof and comment
The courier adds a comment and a photo on a parcel as proof of delivery or return.
Messaging and notifications
The courier receives messages from administration and merchants in real time, plus notifications, even when the app is closed.
Easier customer contact
Call, bilingual Arabic/French SMS and WhatsApp to the customer, with a choice between their two numbers to smooth communication.
GPS round tracking
Courier location, distance travelled and speed, for precise steering of deliveries.
Reporting an incident
The courier reports a breakdown, an unavailability or an emergency, so claims can be anticipated and follow-up adapted.
Understanding and visualising the system
Parcel life cycle
A clear diagram explains how the system works and the full journey of a parcel, from intake to delivery.
Interactive map of Algeria
See activity by wilaya on a coloured map, with zoom and hover to read the exact value for each region.