For internal teams
Admin panel
The complete back-office for operations
The back-office for our teams: intake, dispatch, assignment to couriers, call monitoring, cash collection, treasury, people management and company settings.
151 features · 24 sections
Dashboard and supervision
Dashboard by wilaya
A per-wilaya or national view depending on the account’s role: 30-day delivery rate with average time, monthly volume against the previous month, and a breakdown of failures. Wilaya managers also see where theirs ranks among the 58.
Claims on the dashboard
Claim tracking straight on the dashboard: open cases with the age of the oldest one waiting, median handling time and 90th percentile, cases handled and those past 24 h, per office or across all offices.
Tabs adapted to the phone
On a phone, a page’s tabs are replaced by a “Menu” button that recalls the current tab and opens the list, instead of a bar overflowing the screen. On desktop and tablet the tabs are unchanged.
Changelog
Follow, from the dashboard, what is new and what has changed on the platform. Changes released the same day are flagged: a counter in the header, visible even collapsed, and a “Today” label on each line concerned.
Access by role
See at a glance which functions are open to each type of account: a table of sensitive actions generated from the rights actually applied, the extent of the data each one reaches, and the detail role by role.
Searching and browsing parcels
Global delivery list
Browse every parcel in the company, with the total count shown in real time.
Multi-criteria filters
Narrow the list by progress, status, wilaya, courier, subcontractor or delivery type (home / stop desk).
Quick search
Find a parcel instantly by its tracking number or the customer’s phone.
Excel export
Download the filtered parcel selection as an Excel file in one click.
Delay indicator
Spot at a glance, through a colour code, the parcels whose last action is too old.
Pinned parcels
Set aside parcels to watch and find them again in a dedicated list.
Parcel record: history and edits
Full parcel journey
See a parcel’s entire history step by step, with the agent, the office and the time of each action. The record opens in a new tab, so you can open and compare several parcels side by side.
Editing the parcel
Correct the recipient, the phone numbers, the address, the commune or stop desk point, the delivery type, the amount or the nature (normal / exchange).
Internal notes
Add remarks to the parcel history, with ready-made quick notes.
WhatsApp message to the customer
Send the customer a pre-filled tracking message in one click.
Pin with a comment
Mark an important parcel with a comment to keep it under watch.
Follow-up status
Record how a case is progressing using predefined follow-up labels.
Handling parcels at the scanner
Confirmation on intake
Confirm parcels one by one at the scanner, with an audible success or error signal.
Parcels expected by the office
See live the parcels heading to the office (to deliver or being returned) and spot the ones lingering for more than three days.
Dispatch to the shuttle
Put parcels into circulation towards their destination wilaya, with a safeguard that rejects parcels from another wilaya. A parcel whose customer follow-up is not finished is also rejected, with the reason “Being handled” followed by its status.
Weight update
Record excess weight at the scan and immediately see the old and the new billed amount.
Bulk handling by Excel
Handle hundreds of parcels at once by importing a simple file of tracking numbers.
Live log and counters
Follow how many parcels were handled successfully or in error, and export each list separately.
Assignment to couriers and subcontractors
Assign to a courier
Assign parcels to a courier by picking them, then scanning their parcels.
Transfer between couriers
Reassign already-assigned parcels to another courier.
Send to subcontractors
Hand parcels over to a partner subcontracting company with a simple scan.
Detach from a courier
Remove a parcel from a courier after a verification preview (courier, parcel count, latest actions) before confirming.
Automatic exchange return
Automatically create the return parcel for an exchange delivered at a subcontractor.
Subcontracting network
Two-way subcontracting
Two companies strong in different regions — one in the east, one in the west — exchange their parcels both ways on a single link: each delivers where it performs best and hands the rest to the other.
One-way connection
When only one company sends, the link is set up as mono-connectivity: parcels go out to the partner, with no return flow to manage.
Carriers already integrated
Several national carriers are already connected natively to the platform: the link is operational straight away, with no development or technical setup.
Open to any partner
The network is not limited to the carriers already integrated: any other delivery company can be connected to it, as soon as you decide to subcontract with it.
Parcel centre and team steering
Parcel centre
Supervise every parcel in circulation whose money has not been recovered yet, across all offices.
Advanced steering filters
Target parcels by progress, status, delivery type, mode (our offices or subcontracting), wilaya, departure office where the merchant dropped the parcel, or action date (yesterday, last three days…).
Distributing follow-up
Hand parcels to a follow-up agent so they take charge of them, or take them back. The list offers follow-up agents from every office, searchable by name or by office.
Agent follow-up load
See how many parcels each agent currently has in follow-up, across every office, with a search by agent name or by office.
Follow-up log
Open the detailed log of all follow-up activity. The “Agent” filter lists follow-up agents from every office. The number of parcels for the period shows above the table, next to the number of assignments. The log only keeps the last seven days, and the page says so.
Merchant lists, returns and printing
Parcels to collect
List, merchant by merchant, the returned parcels to hand back to each of them.
Returned parcels
Review a merchant’s returns for a given date and print a return sheet for them to sign.
Printing labels
Generate and print parcel labels in several formats (10×10, 10×13, A4), one at a time or in bulk.
Courier sheet and outgoing sheet
Produce a courier’s round sheet as well as the sheet of the parcels that left today.
Multiple selection
Tick several parcels to print them or act on them in a single operation.
Deleting parcels
Remove parcels from a list when needed, with a confirmation first.
Preparing and shipping parcels
Ready to ship
Group by merchant the parcels ready to leave the departure office and launch their shipping in one click. The merchant is searched by name or by code, including in another wilaya, their wilaya then being shown.
Dispatch sheet
Produce and print the day’s dispatch sheets, separating parcels to deliver (sorted by destination wilaya) from parcels to return (sorted by office), with destination selection and a date filter.
Return to the merchant
Scan the parcels to give back to a merchant, to trace each handover precisely.
Return from subcontracting
Bring a parcel entrusted to a partner carrier back to the office with a simple scan of its tracking code.
Pickups and courier rounds
Pickup requests
Receive pickup requests from shops with their Google Maps location, vehicle type, commune and parcel count, then follow their progress.
Handling pickups
Mark each pickup request as “contacted” then “done” to steer collections in real time.
Courier sheet
Build a courier’s round, then confirm in a single move that all their parcels have left for delivery.
Courier check station
From a courier’s sheet, open the same counting screen as the stopdesk check, applied to the parcels they have in hand: chips by status, scan to remove a parcel, filters and history on click. What is left on screen at the end is what is missing. The count survives a window closed by mistake.
Printing rounds
Print the day’s outgoing sheet or a courier’s overall sheet for a paper trail of their round.
Following parcels in progress
Follow-up board
See every parcel in progress grouped by day and by status, to spot at a glance what is left to handle.
Views by management mode
Switch between all parcels, those handled by subcontracting, or those handled internally, as needed.
Detail by status
Open the precise list of parcels behind each status and each date, to act on them directly.
Alert on ageing parcels
Highlight and group separately the parcels left too long without action, so nothing is forgotten.
My follow-ups
Find the parcels entrusted to an agent, record a follow-up status, then close the case once handled.
Status labels
Qualify a followed parcel quickly using predefined labels and a short comment.
Stopdesk check
Check off at the counter the stopdesk parcels present in the office: the list shows as coloured chips by status, with a counter per status. Scanning a tracking number removes it as you go, clicking a chip opens the history, and filters by status and date narrow the display.
Monitoring courier calls
Call log
Group by courier and by parcel every call and SMS made to customers, to check that follow-ups really happen.
Detail of each call
Review the direction, the outcome and the duration of each call, with a summary day by day and courier by courier.
Claims and change requests
“Ongoing” tab
Shown by default, it gathers the claims pending and being handled with no date limit — exactly what the badge in the top bar counts. The other tabs stay filtered on a period: a case opened yesterday no longer slips out of the list.
Merchant claims
Handle the claims sent by merchants: take them over, then mark them processed or refused with a written answer.
Answer and handling time
Add an answer comment, follow the time elapsed since the request, and review the full history of the parcel concerned.
Internal tickets
Open, between teams, claim tickets or change requests attached to a specific parcel.
Bilingual reason catalogue
Manage a list of predefined problems and requests, in French and Arabic, to create tickets faster.
Ticket discussion thread
Exchange comments on each ticket and see who has already read it.
Statistics and performance
Deliveries by office
Measure, over a period, the parcels delivered (home or stop desk) and shipped (internally or by subcontracting) for each office. Every counter exports to Excel, parcel by parcel.
Delivery rate by wilaya
Compare delivery success rates wilaya by wilaya, overall, at home and at stop desk. Columns sort with a click on their title, and the Excel export follows the order shown.
Merchant ranking
Rank merchants by their delivery rate (overall, 30-day, home, stop desk) and identify the best profiles.
Parcels received and delivered
Follow the volumes of parcels received and delivered, by departure office or by destination wilaya, with each line’s share of the total, exported as well. These two tabs open on the current day, the dates staying editable to look at another period.
Courier ranking
Rank the country’s couriers, best to worst, over the chosen period, with their office and wilaya. The ranking accounts for volume and not the raw rate alone: without that, a courier who delivered a single parcel came first at 100%. The “Parcels” column says how many parcels the rate is computed on.
Merchants of an office or a wilaya
On each line of “Received” and “Delivered”, a button opens the breakdown of parcels by merchant, largest first. The window states how many merchants exist in total and what the ones not shown weigh — in a large office, the top ten cover only a quarter of the volume.
Excess weight tracking
Identify overweight parcels and the total amount billed for them.
Technical supervision and logs
Partner synchronisation
Follow the synchronisation cycles with partner carriers, their duration and the number of parcels updated, account by account.
Errors and failed sends
Detect synchronisation errors and failed sends to subcontracting, with their impact quantified in parcels affected.
API quota overruns
Spot the merchants who exceed the API call limits and end up temporarily blocked.
Scheduled tasks
Check the state of automatic tasks and get alerted as soon as one falls behind.
API performance
Measure API response times endpoint by endpoint, to spot and fix the slowest ones.
Telegram notifications
See which merchants receive their notifications on Telegram and for which statuses, with recent activity over 7, 30 or 90 days and an alert on those who believe they are subscribed but have blocked the bot.
Merchant connections
Know which merchants are active on their dashboard during the day.
Account audit log
Trace who created, edited, transferred or blocked which account, when and exactly what, with the before / after detail, along with every consultation of a withdrawal code, pricing changes, and wilaya openings or closings. Filters by family, action and date range, reserved for managers.
Log purge
Clean up old logs beyond the retention period to keep the system tidy.
Managing people and accounts
Creation and full record
Create a merchant or an internal staff member and open their record to edit their details, role and access. A merchant’s record gathers their administrative information: after-sales number, manager’s ID card, trade register and the “with stock” flag. Each right opens according to the role, and an agent only acts on the accounts that concern them.
Name = login identifier
An account’s name doubles as its login identifier: it is uppercased, rejects Arabic characters and must be unique. It can no longer be changed after creation.
Courier directory
Find all your couriers with their staff number, contact details, vehicle category and rate, and open each one’s detailed record.
Adding and tracking couriers
Register a new courier and keep track of the creation and update date of each account.
Merchant directory
Review the list of all your merchants with their code, their wilaya and the office they report to.
Staff accounts
Manage your internal staff accounts by role (agents, cashiers, managers) and filter them by function.
Blocking and unblocking
Suspend or reactivate a merchant or user account in one click, with a confirmation before it applies.
Transfer and reassignment
Transfer a merchant or attach a staff member to another office without recreating the account.
My account
An account icon opens the “My account” page of the signed-in agent: their name, role, office and wilaya, and the change of their own password. Sessions already open stay connected. A wrong current password, or a new one identical to the old, is reported without changing anything.
Search and filters
Find a person instantly by name and refine each list by wilaya, office or role.
Cash collection from couriers
Collecting from a courier
Select a courier and collect in a single operation all of their delivered parcels, with an amount preview before confirming. The courier’s rate is hidden by default, as is the fee total: an icon reveals it at any time, and it hides again for the next courier. The screen is often read by two people, and what one earns is not the next one’s business.
Sanction withheld at collection
If the courier carries an ongoing sanction, the preview says so with the number of parcels still to be deducted, and details the calculation: courier fees, withholding, then fees actually paid. If the sanction changes while the cashier is on screen, confirmation is refused and the preview refreshes.
Collection history
Review collections over any period, with the total number of parcels and the total amount collected.
Detail of a collection
Open a collection’s detail to see every parcel included, its courier rate, and go back to the parcel’s full history.
Merchant payouts and refunds
Merchant payout tracking
See every payout made to merchants over a period, filter by merchant and get the totals (number of payouts, of parcels, and amount).
Processing payout requests
Move each request through its stages from the list, with the chosen collection office shown. A pending request carries a “Pay” button that opens the merchant’s payout, and can be transferred to another office. A mistaken request is cancelled, and one already settled outside the counter is marked “Collected”.
Direct merchant payout
Pay a merchant from the panel: choose the merchant, preview the net amount before anything is written, then confirm. The money leaves the agent’s cash desk and a withdrawal code is emailed to the merchant.
Counter withdrawal by code
The money is handed over against the code received by email and the merchant’s own code. The code is revealed on request, every reading is traced, and a warning flags an already-withdrawn payout. Entry is checked, and a register reserved for managers keeps both successful and refused handovers.
Printable payout slip
Each payout prints from the list as an invoice: company header, barcode of the reference, merchant contact, summary of parcels and fees, and the amount in figures as well as in words.
Settling a merchant’s debt
When a merchant’s net is negative, they are the one who owes money: the screen says so in plain words, notes that the agent’s cash desk increases by that much, and requires the agent to confirm having collected the sum. The settlement closes at once, with no code and no counter handover, and shows in red in the list.
Batch payout scheduling
Schedule the payouts of a whole group of merchants in one click, instead of handling them one by one.
Creating a payout
Create a payout for a merchant by selecting the parcels to settle, with the net amount computed automatically.
Advanced payout filters
Find a payout by period, merchant, status, collection office or amount, and export the result to Excel.
Email confirmation
A confirmation email goes out to the merchant on every payout, with the detail of the amounts and the parcels involved.
Payout day planning
A tab says which merchant is paid as a group on which day of the week. Clicking a day shows the merchants scheduled, with each day’s count; the list filters by name, wilaya and office. Finance managers add or remove a merchant in one click. This screen holds the schedule, it triggers no payment.
Declaring a parcel as a refund
When a merchant wants to refund a customer, the agent scans the parcel concerned, not yet received, then enters the amount. A review states what will change: the parcel is received, its total drops to 0, its item becomes “Refund”, and the agent’s cash desk is debited. The amount will be deducted from the merchant’s next payout.
Refund tracking
Follow refunds by period and by status, with the running total and a one-click Excel export.
Treasury and cash desks
Cash ledger
Review the general ledger of each cash desk (collections, payouts, expenses, transfers, cash in) over a period. The current balance shows at the top of the ledger, and “Load more” unrolls the rest of the entries over a long period.
Treasury transfer
Move money from one cash desk to another to balance them and track internal movements. The receipt prints in one click, with barcode, QR and amount in words.
Two-step transfer acceptance
Accepting a transfer first opens a window showing which transfer it is — creator, amount, date, comment. Nothing is accepted until the agent confirms, and they can back out. An unknown code, or a transfer already taken by a colleague, is reported clearly, with the name of whoever accepted it.
Cancel your own transfer
Every pending transfer carries a cancel button: after confirmation the transfer closes, the agent’s balance is unchanged and the code can no longer be used. It is the remedy for whoever entered the wrong amount.
Duplicate transfer: warn rather than block
A second transfer of the same amount, on the same day, while the first is not yet accepted, is no longer refused outright: a window shows the transfer already pending — its code, its amount, how long it has waited — then leaves the choice between backing out and creating anyway. Going ahead stays deliberate, and is traced.
Scanning a transfer code with the camera
Instead of typing the code, scan with the camera the QR or barcode of the receipt printed by the sender. The scan accepts nothing by itself: it opens the same confirmation window as a typed code.
Flag a transfer to a colleague
Notify an agent in your office rather than dictating the code over the phone: the transfer appears in their treasury with the amount and your name, and they accept it in one click. One recipient at a time.
All transfers (control view)
Review the full history of transfers, including those already accepted, with filters by status, creator, acceptor and dates. Amounts carry their sign, corrections being negative, and a pending transfer can be deleted. Reserved for managers.
Consolidated balances
Follow treasury balances by staff member, by courier, by office and by wilaya, each table sortable by column including the balance, with an overall balance and an alert on accounts not updated for too long. The per-staff balance shows each account’s home office and sorts by office. The four views sit under a single tab.
Expense requests
An agent enters their expense — amount, description, supplier, voucher and invoice numbers — and submits it; a manager accepts or refuses it with a reason. Until it is accepted no money has moved, and the debit comes from the requester’s cash desk. A refused request stays editable, then goes back for approval.
Direct expense for managers
A manager records their own expenses without approval: their cash desk is debited at once and for good. A confirmation step shows the amount again before sending, and these lines are marked “Direct debit” so they never pass for an expense approved by someone else.
Separate totals
The list shows the total of expenses and the total of cash in side by side, computed over the whole filtered period and never added together — one leaves the cash desk, the other enters it. The label states which state is counted: accepted, pending, refused, or all states.
Cash in
Record a payment received — a partner’s contribution, a colleague’s handover: the sum is credited to your cash desk immediately, without approval.
Finance
Finance page
The company’s financial settings sit in one tabbed page, placed in the menu after the statistics. The entry is visible to everyone, the pricing tabs are reserved for finance managers and the leadership, and the Sanctions tab is also open to zone managers.
Courier sanctions
A sanction withholds an amount per parcel from a courier’s fees, over a given number of parcels; the deduction happens by itself at each cash collection. The tab lists ongoing and finished sanctions with their progress. A sanction is never deleted, it is stopped: what was already withheld stays on record.
Departure pricing
For each of the 58 departure wilayas, review and edit the courier rate and the home, stopdesk and cancellation prices towards every arrival wilaya. This is the grid a merchant receives on creation: changing it affects neither existing merchants nor existing parcels.
Spreadsheet-style entry
Prices are corrected straight in the grid, Enter and the arrows moving to the neighbouring row. Every edited cell is highlighted and recalls its former price; nothing is saved before a review listing each price, before and after. Only the prices that change are sent.
One price for a whole column
At the top of the grid, the “All wilayas” row gives the same home, stopdesk or cancellation price to all 58 arrival wilayas at once. Nothing is saved before the review, and a cell can still be adjusted by hand afterwards.
Wilaya open or closed
Two checkboxes say whether the displayed wilaya is open to home delivery and to stopdesk, and let you open or close it. The setting is separate from prices and applies platform-wide: closing prevents every merchant from creating a parcel of that mode towards that wilaya.
Safeguards
An edited price cannot exceed the set maximum: the offending cell turns red and saving is blocked. If the server refuses a price, nothing is saved and the refused cells are pointed out. Leaving with unsaved prices asks for confirmation.
A merchant’s pricing
Open the grid actually applied to a merchant’s parcels: their home, stopdesk and cancellation prices towards every wilaya, plus the price per excess kilo, the service fee and the packaging. Changing it affects no other merchant and applies only to parcels created afterwards.
Pricing categories
Create named, ready-made grids to copy onto a merchant in one click. The prices fill their grid without saving anything: they are reviewed, then saved. Editing a category changes no merchant — those who received it keep a copy.
Bulk editing
Set the same price for an arrival wilaya across every merchant of a departure wilaya, or of the whole country. A mandatory preview states how many merchants would change and shows the prices they have today. Every batch is recorded and can be undone.
Pricing audit trail
Every pricing change is written to the account log — departure pricing, a merchant’s pricing, a batch, a category — with who, when, and the former and new price of each wilaya. Wilaya openings and closings appear there too.
Customer relations and communication
Shop pre-registrations
Handle the sign-up requests received from your public website, mark them as processed and find each prospect by phone number.
Contact messages
Receive and manage the messages sent through the public contact form, with a to-handle / contacted follow-up.
Announcements to merchants
Publish announcements with text and image, broadcast instantly to all your merchants, and edit them at any time.
Configuration and settings
Platform settings
Turn functions on or off and adjust the settings (hours, days, values) grouped by category, saved immediately.
Payout request window
Define the days and hours during which your merchants may file a payout request.
Agent tutorials
A page gathers the panel training videos: confirming a parcel, assigning and transferring to couriers, detaching, dispatching, returning to the merchant, recording excess weight, collecting from a courier. Each video opens in a window with a short note. Any new video added appears without updating the application.
Tutorials in Arabic
The films also exist with an Arabic narration, alongside the French one. The page presents them in two sections, Arabic first. The filmed screen stays the panel’s own: it is the voice that changes — an agent who does not read French sees where to click.
Communes and stop desks
Browse, wilaya by wilaya, the communes served and the stop desk points. Managers enable or disable a commune, correct a stop desk record — name, code, phone, address, Google Maps link — and star the default commune and stop desk of each wilaya, the ones the parcel form will offer first.
Claim reasons
Customise the list of claim reasons offered to merchants.
Courier and stop desk mobile app
Offline mode
The app works with or without a connection: actions taken off-network sync automatically as soon as the internet is back.
Photo proof and comment
The courier adds a comment and a photo on a parcel as proof of delivery or return.
Real-time push notifications
Every status change fires a push notification on the courier’s or the stop desk agent’s phone, even when the app is closed.
Internal messaging with administration
The courier and the stop desk agent talk directly to administration from inside the app, in a thread tied to their account.
Easier customer contact
Call, bilingual Arabic/French SMS and WhatsApp to the customer, with a choice between their two numbers to smooth communication.
Reporting an incident
The courier reports a breakdown, an unavailability or an emergency, so claims can be anticipated and follow-up adapted.
Understanding and visualising the system
Parcel life cycle
A clear diagram explains how the system works and the full journey of a parcel, from intake to delivery.
Interactive map of Algeria
See activity by wilaya on a coloured map, with zoom and hover to read the exact value for each region.